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FREQUENTLY ASKED QUESTIONS
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- Is there a limit
to the number of days I wish to make a reservation?
- Can I extend my reservation period?
- What happens after I make a reservation?
How do I know if it has been considered?
- May I change
the arrival or departure dates of my reservation?
- May I let someone
else check in for me and use my reservation?
- How can I put
forth any special needs and requests?
- What should I
do if I need a wheel-chair accessible room?
- Can I use a laptop
or a PC in the apartment and connect to the Internet?
- Are pets allowed
in my apartment?
- Do I have to
be a member to make a reservation?
- Are there any
special offers and discounts?
- What happens
if for some reason I have to cancel my reservation?
- What happens
if my requested apartment is occupied when I arrive?
- What will happen
if I don't like the apartment I have been allocated? Can I change
it?
- What happens
if I didn't know the booking conditions of your company when I made
a request?
- Is there a Customer
Service available?
- Can you arrange
my Airport transportation?
- What is the
EURO currency and how do I use it?
- How can you
offer apartments at such good prices?
- Personal assets and values
- Apartments' inventory
- Housekeeping
- What are my
obligations as a client?
- What forms of payment you accept?
- Travel Agents
and Tour Operators.
- Fire hazard and insurance
- Is there a limit to the number of days I wish
to make a reservation?
No there is no limit to the number of days you wish
to make a reservation.
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- Can I extend my reservation period?
Yes you can. A 48 hours notice is enough.
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- What happens after I make a reservation? How
do I know if it has been considered?
Immediately after we receive your request
we will check to see if the apartment of your preference is available
for the dates requested and if so, we will confirm back including
details for it. Also total prices and booking instructions will be
given to you. Should your first choice apartment not be available,
we'll offer an alternative similar in ''Price/Area/Rating''.
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- May I change the arrival or departure dates
of my reservation?
If you wish to arrive earlier or later, or if perhaps
you would like to extend your stay, you must contact with our staff
directly within 48 hours from the change you wish to make. We will
do our best with no extra charge, but we can't guarantee you if the
apartment has availability the date you want.
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- May I let someone else check in for me and
use my reservation?
Yes. However, any changes to the reserved names must
be made directly with us with 24 hours in advance at no extra cost.
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- How can I put forth any special needs and requests?
For any special request you may have, please
fill the appropriate field in our reservation form wich will be forwarded
to our staff.
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- What should I do if I need a wheel-chair accessible
room?
Temporarily, this facility is not available.
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- Can I use a laptop or a PC in the apartment
and connect to the Internet?
All our apartments have their own proper internet
connections .
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- Are pets allowed in my apartment?
Pets aren't allowed in our apartments.
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- Do I have to be a member to make a reservation?
No. But please have in mind that members are provided
the highest priority for their requests. Discounts are also available
for members
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- Are there any special offers and discounts?
Yes. For long bookings and regular clients.
However, for the terms of the discounts please contact our staff.
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- What happens if for some reason I have to cancel
my reservation?
In case of advance payments cancellation made for
any reason will result in losing the reservation fee.
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- What happens if my requested apartment is occupied
when I arrive?
In this unfortunate situation, our staff will
do its best to provide a reasonable alternative with no extra costs
(transfer to our partners in similar standards).
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- What will happen if I don't like the apartment
I have been allocated? Can I change it?
In order to avoid this situation, our company
provides all the necessary information about the apartments (photos,
map locations, standards, etc.) However we strongly recommend a proper
study of the apartment's details provided by us.
Transfer to another apartment can only be made if
any available.
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- What happens if I didn't know the booking conditions
of your company when I made a request?
We suggest you to read and understand
the information and conditions provided before you make a request.
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- Is there a Customer Service available?
If you need assistance with your reservation or if
you have a question about any apartment, please send e-mail to our
staff at reservation@globtron.com.
If you want alternative ways for contacting us see our
reservation web page.
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- Can you arrange my Airport transportation?
Our company may arrange your transportation. Please
let us know filling the appropriate field in our reservation form.
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- What is the EURO currency and how do I use
it?
The Euro is the unified currency, which will be used
in countries belonging to the European Monetary Union. There are 12
countries that will join to offer one single currency as of January
1, 2002. Until this time, local currency will still be used and traded.
The Euro symbol looks like this: €.
The 12 participating countries are:
Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy,
Luxembourg, Netherlands, Portugal and Spain.
The following four countries will not be participating
in the unified currency:
Denmark, Sweden and the United Kingdom.
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- How can you offer apartments at such good prices?
Mainly because our company own and manage directly
the apartments, thus avoiding any brokerage commissions.
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- Personal assets and values
The company shall not be held responsible for any
goods or values left alone in the apartments
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The client is responsible for any damage or
deterioration of the apartment and its inventory caused by him.
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The cost for this service is included and
is provided as follows:
Twice a week general cleaning .
Once a week sheets and towels replacement .
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- What are my obligations as a client?
To understand and follow the booking terms
To pay all charges agreed with the company.
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- What forms of payment you accept?
Temporarily, the only form of payment accepted is
cash
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- Travel Agents and Tour Operators.
In case you are Travel Agent ,Tour Operator or anybody
wants to cooperate with our company, please fill
this form and our staff will contact you..
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- Fire hazard and insurance
All apartments offered by our company have
fire hazard insurance.
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